(Jobs) Recruitment of Phone Banking Officers in ICICI Bank For Domestic and International Process : 2011

ICICI Bank : Phone Banking Officers - Domestic and International Process

ICICI Bank is India's second-largest bank with total assets of Rs. 4,062.34 billion (US$ 91 billion) at March 31, 2011 and profit after tax Rs. 51.51 billion (US$ 1,155 million) for the year ended March 31, 2011. The Bank has a network of 2,533 branches and 6,301 ATMs in India, and has a presence in 19 countries, including India.

ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.

The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany.

Location:

Thane, Hyderabad.

Qualification/ Age Limit :

• Age less than or equal to 28 years.
• Graduates in any discipline.
• 0 - 2 years experience in call centers handling domestic and international customers.

Job Profile:

• Good Communication Skills (English & Hindi Language).
• Open to work in rotational shifts.

Jobs Description:

The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).

• Handle and resolve customer complaints/ queries over phone.
• Provide customers with relevant product and service information.
• Cross sell new product and service opportunities to customers over phone.
• Provide feedback to the team leaders about product / process.
• Job Code : JOB6170

Website: http://www.icicibank.com

Click Here For More Details | Click Here To Apply

Posting Date: 23.06.2011

GET FRESHER JOBS in EMAIL:

for FREE SMS ALERTS, SEND SMS ON placement-papers to 9870807070

| Post Your Resume | Sample Papers for this JOB